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Our Policies

Refund Policy

Last Updated: February 6, 2026

Overview

At RabbitPay, we strive to ensure complete satisfaction with our services. This Refund Policy outlines the circumstances under which refunds may be granted and the process for requesting them.

Please read this policy carefully before using our services. By using RabbitPay, you agree to the terms outlined in this refund policy.

Eligibility for Refunds

1. Service Fees

Refunds for service fees may be considered under the following circumstances:

  • Duplicate transactions due to system error
  • Unauthorized transactions
  • Technical failures resulting in service unavailability
2. Subscription Services

For subscription-based services:

  • Full refunds available within 14 days of initial subscription
  • Pro-rated refunds may be available for annual subscriptions cancelled mid-term

Non-Refundable Items

The following are generally not eligible for refunds:

  • Third-party transaction fees
  • Currency conversion fees
  • Services already rendered or partially used

Refund Process

1. Request Submission

To request a refund, please contact our support team within 30 days of the transaction date. Include the following information:

  • Transaction ID or reference number
  • Date and amount of transaction
  • Reason for refund request
2. Processing Time

Refund requests are typically processed within 7-10 business days. Approved refunds will be credited to the original payment method used for the transaction.

Dispute Resolution

If you are dissatisfied with our refund decision, you may escalate your concern by contacting our customer relations department. We are committed to fair and transparent resolution of all disputes.

Policy Updates

RabbitPay reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after changes constitutes acceptance of the modified policy.

Contact Information

For refund requests or questions about this policy, please contact us:

Email

refunds@rabbitpay.com

Phone

+91 84499 68867

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